Warranty For Life
The Puffy® Mattress Limited Lifetime Warranty
Puffy® is dedicated to providing our customers with security in their new Puffy® Mattress purchase. You can find all the details about our limited lifetime warranty coverage here on this page.
We guarantee that your Puffy® Mattress will be free from defects in materials and workmanship for as long as you own your Puffy® Mattress. So, rest assured, when you hit the checkout button and wait for your new mattress to be delivered right to your door, we’ve got you covered!
If you have any questions regarding the Puffy® Mattress limited lifetime warranty, feel free to get in touch. Just click through to our Contact Page.
Warranty Overview
Puffy.com (“Puffy®”, “Puffy® Mattress”, “we”, “us”) and any Puffy®-authorized distributors provide the original owner/purchaser of our Puffy® Mattress (“you”) with a limited lifetime warranty (“warranty”) against certain product defects during the entire period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then-current comparable model and size of your Puffy® Mattress. Please note that warranty claims should only be submitted directly to Puffy® if you purchased the product from puffy.com. Any claims regarding warranties of Puffy® products sold via an authorized Puffy® distributor must be made directly to said distributor.
- For the entire lifespan of your Puffy® Mattress, we will replace your bed with a brand new Puffy® Mattress free of charge.
- To qualify for the Puffy® limited lifetime warranty:
- The Puffy® Mattress must be sold new by puffy.com or a Puffy®-authorized distributor.
- Your Puffy® Mattress must be used on an appropriately sized and suitable bed frame or floor.
- The warranty will not cover the Puffy® Mattress if it has been abused, burned, misused, or damaged by improper use.
I. Puffy® Mattress Warranty Eligibility
This limited lifetime warranty applies to the owner of a genuine Puffy® Mattress.
Your Puffy® Mattress must be used on an appropriately sized and suitable bed frame or floor.
The warranty will not cover the Puffy® Mattress if it has been abused, burned, misused, or damaged by improper use.
Puffy® incorporates premium foams and high-quality materials in our mattresses that are designed to adapt to you and your body shape to a certain point. However, excessive body impressions that are greater than 1.5″ will be covered by your limited lifetime warranty.
II. Warranty Coverage
The Puffy® Mattress warranty covers all defects as defined below for as long as you own the Puffy® Mattress.
A. Covered Defects
The following shall be considered as a defective (collectively “defects”) mattress should your Puffy® Mattress meet the below criteria as determined solely by us:
- Visible indention or sag on the Puffy® Mattress greater than one and a half (1.5) inches that is not a result of improper use, an improper bed, bed base, foundation, or floor.
- A manufacturing flaw in the cover zipper – this does not include zipper breakage resulting from improper or overuse of the zipper.
- A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not result from improper use.
B. What Is Not Covered
Problems and issues that result from normal wear and tear or improper use are not subject to this limited lifetime warranty. The intended use of your Puffy® Mattress is for sleeping, resting, and laying on, any other use of this Puffy® Mattress shall be considered misuse of the Puffy® Mattress and will void your limited lifetime warranty.
Exclusions from the limited lifetime warranty include but are not limited to:
- Normal wear and tear.
- Any improper use of the Puffy® Mattress.
- Minor imperfections, such as slight cosmetic flaws.
- Stains, tears, burns, and discoloration that occur over time and/or are caused by you.
- Indents, sagging, or body indentations less than one and a half (1.5) inches deep.
- Personal opinions or preferences regarding the softness, firmness, or attributes of a mattress.
- Any Puffy® Mattress purchased or acquired used, resold, gifted, or in any way not in possession of the original owner.
- Any Puffy® Mattress purchased from a non-authorized Puffy® distributor.
- Physical damage to the Puffy® Mattress caused by you.
- Allergies or sensitivities to fabrics or materials.
- Damage caused by animals, rodents, or children.
- Naturally occurring aromas from foam, cotton, or other materials.
III. Making a Warranty Claim
To submit a claim relating to a defect with your Puffy®, please head over to our Contact Page and email us the following:
- The order number and/or first and last name of who placed the order.
- A brief description of the alleged defect.
- A photo or short video documenting the alleged defect.
Upon receipt of your claim, you will receive a response from us within 7 business days. Please note that warranty claims should only be submitted directly to Puffy® if you purchased the product from puffy.com. Any claims regarding warranties of Puffy® products sold via an authorized Puffy® distributor must be made directly to said distributor. If you yourself are a Puffy® distributor and wish to discuss a warranty claim, please contact us separately.
IV. Your Warranty Remedy
In the event that we, in our sole discretion, determine that your defect is legitimate as per this warranty:
- For the entire lifespan of your Puffy® Mattress, we will replace your Puffy® Mattress with a brand new Puffy® Mattress free of charge.
V. Warranty Limitations and Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY, AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID THE PUFFY® MATTRESS.
The Puffy® Serenity Adjustable Base Limited Lifetime Warranty
Puffy® is dedicated to providing our customers with security in their new Puffy® Serenity Adjustable Base purchase. You can find all the details about our limited lifetime warranty coverage here on this page.
We guarantee that your Puffy® Serenity Adjustable Base will be free from defects in materials and workmanship for as long as you own your Puffy® Serenity Adjustable Base. So, rest assured, when you hit the checkout button and wait for your new Puffy® Serenity Adjustable Base to be delivered right to your door, we’ve got you covered!
If you have any questions regarding the Puffy® Serenity Adjustable Base limited lifetime warranty, feel free to get in touch. Just click through to our Contact Page.
Warranty Overview
Puffy.com (“Puffy®”, “Puffy® Serenity Adjustable Base”, “we”, “us”) and any Puffy®-authorized distributors provide the original owner/purchaser (“you”) of our product with a limited lifetime warranty (“warranty”) against certain product defects during the warranty period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then-current product that is comparable in model and size to your Puffy® Serenity Adjustable Base. Please note that warranty claims should only be submitted directly to Puffy® if you purchased the product from puffy.com. Any claims regarding warranties of Puffy® products sold via an authorized Puffy® distributor must be made directly to said distributor.
- For the entire lifespan of owning the Puffy® Serenity Adjustable Base, should a defect in faulty workmanship or materials arise, we will repair/replace your Puffy® Serenity Adjustable Base free of charge. The owner shall be responsible to pay all service, transportation, labor, and shipping costs related to the repair or replacement of the Puffy® Serenity Adjustable Base.
- To qualify for the Puffy® Serenity Adjustable Base limited lifetime warranty:
- The Puffy® Serenity Adjustable Base must be sold new by Puffy.com or a Puffy®-authorized distributor.
- The original owner must still own the Puffy® Serenity Adjustable Base.
- The warranty will not cover the Puffy® Serenity Adjustable Base if it has been damaged, abused, or neglected.
I. Puffy® Serenity Adjustable Base Warranty Eligibility
The Puffy® Serenity Adjustable Base is warranted against defects due to faulty workmanship or materials if it was sold new in the USA by Puffy.com or a Puffy®-authorized distributor. This limited warranty is only intended for the original owner and is not transferable to any subsequent owners of such Puffy® Serenity Adjustable Base. The warranty is valid if the Puffy® Serenity Adjustable Bases are only used on a firm and solid surface from the date of delivery up to the date of the warranty claim without interruption. This warranty applies only to the Puffy® Serenity Adjustable Base. All other accessories or products associated with the Puffy® Serenity Adjustable Base are not warranted by Puffy®.
II. Warranty Coverage
The Puffy® Serenity Adjustable Base limited lifetime warranty covers all defects as defined below for as long as you own the Puffy® Serenity Adjustable Base. This is a limited lifetime warranty that takes effect from the original purchase date.
A. Covered Defects
The following shall be considered as a defective (collectively “defects”) Puffy® Serenity Adjustable Base when used for its intended purposes and meet the below criteria as determined solely by us:
- If there are defects in material or workmanship.
- If the Puffy® Serenity Adjustable Base material splits or cracks despite normal usage and proper handling.
B. What Is Not Covered
The warranty is void after the resale of either a new or used Puffy® Serenity Adjustable Base. Any other placement of the Puffy® Serenity Adjustable Base, including but not limited to frequent exposure to moisture or environments with greater than 50% humidity, voids this warranty. Puffy® reserves the right to refuse inspection of the Serenity Adjustable Base to determine if it is covered by the warranty, and therefore deny warranty coverage due to the health and safety of anyone required to inspect and dispose of the product. Puffy® may request that the owner send photos via email to Puffy®’s support department. This warranty does not apply to comfort preferences. Within reasonable discretion, Puffy® reserves the right to determine that the Puffy® Serenity Adjustable Base has been damaged, abused, or neglected and, therefore, void the warranty.
This discretion will be exercised if the following are present but not limited to:
- Rust.
- Dents.
- Disfiguration.
- Weather and sun exposure.
- Unsanitary conditions.
- Signs of undistributed weight or signs of weight loads exceeding 4800 lbs of distributed weight.
III. Making a Warranty Claim
The receipt as proof of purchase with the original purchase date and this warranty document must be submitted by the original owner in order to make a warranty claim. You must retain these documents during the limited lifetime warranty period.
To submit a claim relating to a defect with your Puffy® purchased from puffy.com, please head over to our Contact Page and email us the following:
- The order number and/or the first and last name of the person who placed the order.
- A brief description of the alleged defect.
- A photo or short video documenting the alleged defect.
Upon receipt of your claim, you will receive a response from us within 7 business days. Please note that warranty claims should only be submitted directly to Puffy® if you purchased the product from puffy.com. Any claims regarding warranties of Puffy® products sold via an authorized Puffy® distributor must be made directly to said distributor. If you are an authorized Puffy® distributor with a warranty claim, you can contact us directly.
IV. Your Warranty Remedy
In the event that we, in our sole discretion, determine that your defect is legitimate as per this warranty, Puffy® will repair or replace (as applicable) the Puffy® Serenity Adjustable Base at no cost to the original purchaser during the limited lifetime warranty period. The owner shall be responsible to pay all service, transportation, labor, and shipping costs related to the repair or replacement of the Puffy® Serenity Adjustable Base. If the Puffy® Serenity Adjustable Base is repaired or replaced, the warranty date will be from the date of original purchase and not the date of replacement. If the Puffy® Serenity Adjustable Base is being replaced, Puffy® requires that the original product must be sent back to Puffy® or disposed of as directed by Puffy®.
V. Warranty Limitations and Disclaimers
THERE SHALL BE NO LIABILITY ON THE PART OF PUFFY® FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, INCLUDING LOSS RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. PUFFY® MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY PUFFY® AND EXCLUDED FROM THIS AGREEMENT. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for a non-U.S. product, but be advised that it may not be from Puffy®).
Some states do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion of implied warranties, or the limitation on how long an implied warranty lasts, so the above limitation or exclusions may not apply to every purchaser. This warranty gives the original owner specific legal rights and may also have other rights, which vary from state to state.
