Privacy Policy

Overview

LAZZIE (“LAZZIE”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, or interact with us.

By using our website or providing personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy.

What Personal Information We Collect

We may collect personal information including:

Full name
Email address
Phone number
Billing and delivery addresses
Order and purchase history
Payment transaction information
Customer service enquiries and correspondence
Website usage information, including IP address, browser type, device information, and pages visited

We only collect personal information that is reasonably necessary for our business activities.

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit card details on our systems.

How We Collect Personal Information

We may collect personal information when you:

Visit our website
Place an order
Contact our customer support team
Subscribe to marketing communications
Participate in promotions, surveys, or competitions
Interact with us through social media or other channels

We may also collect certain information automatically through cookies and analytics technologies.

How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery of products
Provide customer support
Manage returns, warranty claims, and refunds
Communicate with you regarding orders and enquiries
Improve our products, services, and website
Conduct analytics and business operations
Send marketing communications where permitted by law or where you have consented
Comply with legal obligations and prevent fraud

Marketing Communications

We may send promotional emails, offers, and updates about our products and services.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Disclosure of Personal Information

We may disclose your personal information to trusted third parties, including:

Delivery and logistics providers
Payment processing providers
IT and website service providers
Professional advisers
Marketing service providers
Government agencies, regulators, or law enforcement bodies where required by law

We do not sell or rent your personal information to third parties.

Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic and performance
Remember user preferences
Deliver relevant content and advertising

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Overseas Disclosure of Information

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below.

Privacy Complaints

If you believe we have breached Australian privacy laws or mishandled your personal information, please contact us first so we can investigate and attempt to resolve your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Children’s Privacy

Our website and products are not directed to children under 18 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

Contact Us

If you have any questions, requests, or privacy-related concerns, please contact us:

LAZZIE

Phone: 0451 551 188

Email:support@lazzie.com.au

Website: https://lazzie.com.au